An AI assistant that answers your customers and takes orders for you
On the phone and in your website chat — 24/7. It checks products and stock, takes orders, tracks parcels and books appointments in 19 languages.
+359 2 428 5030 · Call a real HelpVox assistant. Ask about a product, place a test order or switch to another language.
An illustrative call. With you, the assistant answers from your own catalogue, calendar and rules — on the phone and in your website chat.
- Works 24/7
- Phone and chat
- 19 languages
- Handover to a person
- API and integrations
- Transcripts and AI analysis
It doesn't just talk. It gets things done.
HelpVox uses your products, prices, stock and business rules to give a specific answer and carry out the next step.
Hover or tap a card to see an example.
Who HelpVox is for
Online shops
The main scenario: the assistant sells, tracks and supports, the way a good operator would.
- Product questions
- Stock and prices
- Taking orders
- Parcel tracking
- Changes, cancellations and returns
Businesses with bookings
Salons, practices, workshops — anything that runs on appointments.
- Free slots
- Booking and rescheduling
- Confirmations
- Reminders
- Collecting the information you need up front
Every conversation, order and next step — in one place
The dashboard shows what the customer said, what the assistant understood and what it did — for every call and chat.
Screens from real HelpVox accounts with test customer data.
How to get started
- 1
Connect your products or services
Through Shopify, BigArena, website import or the REST API.
- 2
Set up phone and chat
Pick a number, language, voice and working rules.
- 3
HelpVox starts serving your customers
Every conversation, order and analysis appears in the dashboard.
Integrations
HelpVox doesn't work from stale copied information. It connects to your catalogue and systems to use current prices, stock, orders and parcel statuses.
Shopify
ReadyAn app for your store: catalogue, orders and fulfilment statuses.
BigArena
ReadyBuilt-in connection: products, orders and statuses per market.
Website import
ReadyProducts, FAQs and company information — straight from your site.
REST API
Via APICatalogue, orders, requests and knowledge — for any platform.
Warehouse and ERP systems
Via APINew orders to the warehouse, statuses and tracking numbers back.
Other systems
Set up individuallyIntegrations built to your specification, on the Enterprise plan.
AI that knows when to bring in a person
HelpVox uses your business's information and rules. When there isn't enough data, the case is sensitive or the customer asks for help, the assistant transfers the conversation or creates a callback request.
How we handle data: Privacy policy · Terms of service
Controlled sources
Answers only from your catalogue, Q&A and company information.
Business rules
Opening hours, delivery terms, cancellations and returns — as you set them.
History and transcripts
Every conversation is recorded with a transcript, summary and outcome.
Handover to a person
Live to your team, or a callback request with a summary.
Test mode
End-to-end orders marked as tests — they never reach your shop or warehouse.
Clearly an AI
The assistant introduces itself as an AI in the greeting and answers honestly if asked.
Pricing
Pick a plan by call volume. Drag the slider to see which one fits.
Assumes an average call of 3 minutes. Your dashboard shows the real usage.
Start
For one shop or salon on one market
- Credits for roughly 905 minutes of phone calls, or to spend on chat
- 1 phone number
- Website chat, analyses and translations — from the same credits
- Orders: take, change, cancel, returns
- Appointment & booking requests
- Website import: profile, FAQ & products
- Voice picker + pronunciation dictionary
- Transcripts + AI analysis of every conversation
- API access (catalog, orders, WMS/ERP)
Growth
Most chosenFor a business on 2–3 markets with a small team
- Credits for roughly 3,405 minutes of phone calls, or to spend on chat
- Up to 3 phone numbers (countries & languages)
- Everything in the Start plan
- Live transfer to your team
- Up to 5 team members
Scale
For merchants on up to 10 markets with high volume
- Credits for roughly 10,450 minutes of phone calls, or to spend on chat
- Up to 10 phone numbers
- Everything in the Growth plan
- Cloned brand voice (on request)
- Priority support with SLA
- Personal help with the setup
Enterprise
For volumes and integrations beyond the standard plans
- Negotiated credit volume and pricing
- Integrations built around your systems
- Guaranteed capacity for more simultaneous calls
- Custom service-level and data processing terms
- Direct line to our technical team
Phone, chat and analysis draw from one shared credit bundle. Actual usage is visible in the dashboard.
Frequently asked questions
See how HelpVox would work for your business
We'll walk you through a real scenario with your products or services and work out the right plan for your volume.
Ready for commerce through AI assistants, too
HelpVox can publish your product catalogue in a format external AI agents understand, so they can discover products, prices and stock. The final action stays under the customer's control.